Support

Contact Modiari support

For app problems, purchase questions, backup or restore questions, privacy requests, or feedback, contact Luminous using the details below.

Before contacting support

If possible, include:

• your phone or tablet model;
• Android or iOS version;
• Modiari app version/build number if visible;
• what you were trying to do;
• the exact error message, if any; and
• a screenshot that does not expose information you do not want to share.

Do not send your local security pattern or backup recovery code.

Frequently asked questions

Does Modiari upload my whole mole diary?

No. The core diary is designed to remain on your device. Particular online features may transmit the specific information needed for that feature, such as selected images for an Ask Luminous request or image processing.

Can Luminous recover my local diary if I lose my phone?

Not unless you created and retained a usable backup. Information that exists only on your device is not automatically copied to Luminous.

Is Modiari a diagnostic app?

No. Modiari is not a medical device and does not diagnose, treat, cure or prevent any medical condition. See the Health & safety page for more information.

How do I request deletion of data?

Use our Data & deletion page. It explains the difference between local diary data and information that Luminous may hold after you deliberately use an online service.

I have a Google Play purchase issue. What should I send?

Send the purchase date, the Google Play order or transaction reference if available, and a description of the issue. Do not send full payment-card details.

Clinical questions

App support is not a substitute for medical assessment. If you are concerned about a skin spot, arrange an appropriate clinical review. Modiari and Ask Luminous are not emergency services.

Contact details